FAQs

At this time we do not offer exchanges. We only replace items if they are defective or damaged.   If the product is defective or damaged, please email us a picture as well as the order number to mosie@mosiebaby.com.  

We totally understand the need for our packaging to be as discreet as possible. We specially chose our shipping boxes with privacy in mind. Mosie Kits come in a plain cardboard box with only a shipping label on top. All of our mailing labels are plain, simple, and with no...

Mosie now accepting Shop Pay Installments! A few things to note... Are there any additional costs?No. There are no additional charges, interest rates, or late fees. There is also no impact on your credit score. Can I adjust the price range available for Shop Pay Installments orders?No. Shop Pay Installments...

Thanks for subscribing to Mosie Baby products! Subscriptions are designed to simplify and de-stress your path to pregnancy and we have a few tips to help you manage your upcoming deliveries.    First, have you created an account with the email address you used to purchase? If not, make sure...

Read our full return policy here.

Read our full shipping policy here.

We understand if your plans change. And we are always rooting for you, no matter where your path takes you. Due to the single nature use of our products, to be eligible for a return, your item must be unopened, undamaged, and in the original packaging. As our products are consumer health...

We understand if your plans change. And we are always rooting for you, no matter what avenues you take.   If you've recently placed an order but changed your mind and no longer need the product, email us at mosie@mosiebaby.com with the subject line, "Cancel Order # (ORDER NUMBER HERE)" as...

The Mosie Kit costs $99 USD ($49.50 per attempt) and we offer free shipping for any order over $150. Our patented syringes have been rigorously tested, are clean room assembled, which includes an anti-microbial cleansing step, and the kit is ready for use right out of the box. Delivery times...

Currently, due to ongoing supply chain issues, we are only shipping to the USA. Our heart goes out to you if this disrupts your plans!   If you'd like to be notified when we are able to ship to your country, be sure you're signed up for our newsletter here:...

 Yes! Mosie Baby products (minus the Biogenesis Fertility Lubricant- which may only be eligible with a doctor's note) are eligible for reimbursement through most FSA & HSA accounts. You can also use your FSA or HSA card to purchase Mosie Baby products at mosiebaby.com, by entering your HSA/FSA card information...