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Blog /Shipping & Returns /How Do I Make a Return?

How Do I Make a Return?

We understand if your plans change. And we are always rooting for you, no matter where your path takes you. Due to the single nature use of our products, to be eligible for a return, your item must be unopened, undamaged, and in the original packaging. As our products are consumer health products we, unfortunately, are not able to do a refund if you have opened your kit box, even if the product inside remains unopened. 
Our Return Policy for Mosie Baby Brand products lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a full refund. Feel free to email us if you have any questions about this. 
For non-Mosie Baby products purchased from the Mosie Baby Shop, we follow each company's return policy accordingly. 
We require a receipt or proof of purchase. (This is mailed to the email address you used when placing your order. If you can't find it, feel free to contact us at mosie@mosiebaby.com)
Refunds (if kit box is unopened and purchased within 60 days)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of business days.
The customer is responsible for paying for return shipping costs. Shipping costs are non-refundable. Depending on where you live, the time it may take for your return to be received and processed could vary. 

Why is our return shipping not free? 

  1. We are still a small company that makes a medical-grade consumer product all in the USA. Yup, Mosie is 100% made in the USA. Simply put, it is expensive to do that but we do this to ensure quality and to ensure the people making our product are getting a living wage. 
  2. We want you to be sure you have the best product and that you are satisfied with your Mosie Baby experience the first time. We do all we can up front to ensure you are ordering a product that is right for you intentionally so that no one wastes any time or money! 
  3. We’re aware of our carbon footprint. More shipping back and forth is not good for our planet.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Please note: All mailed returns are final. If your return does not meet the above requirements, we will not be able to reship your product or provide a refund. 
To start the return process, please fill out our form here: https://mosiebaby.lateshipment.com/returnportal