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Purchase options cancellation policy

Last Updated: 11/29/2022

Subscriptions

 

Please read this terms of use agreement (the "agreement") carefully. By accessing or using this website in any way, including using the services and resources available or enabled via the site, completing the registration process, making a purchase, and/or merely browsing the site, you represent that (1) you have read, understand, and agree to be bound by the agreement, (2) you are of legal age to form a binding contract with the company, and (3) you have the authority to enter into the agreement. If you do not agree to be bound by the agreement, you may not access or use this site or the services.

 

Subscription Information


We currently offer subscription plans for a select number of products and have limited the frequency options you can choose. If you purchase a subscription to a Mosie Baby product via our website every (28) or (21) days based on your applicable subscription, we will send you a shipment containing the selection of your selected Mosie Baby products. 

The Mosie Baby Subscription Service is an automatic recurring subscription service. For all recurring orders (excluding those you choose to skip in accordance with the Agreement), you will receive a package from Mosie LLC, which will include your desired products. You can find specific details regarding your plan by using our website to access your Account details in the Subscriptions Customer Portal. 

When you register for a subscription, you (a) authorize Mosie LLC (or our third-party payment processor) to charge your payment provider now, and on an applicable recurring basis for your subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues, and (b) your subscription is continuous until you cancel it, we suspend it, or we stop providing access to the sites or products under these terms. There is no subscription fee associated with your subscription. You will only be charged for the cost of the product and the cost of shipping and handling. You acknowledge and agree that Mosie LLC will not obtain any additional authorization from you for such automatic, recurring payments. 

For more information about our Subscriptions, please visit theSubscription page on our website and/or our FAQs. 

 

Subscription Cancellation Policy


Your subscription will automatically renew every month until you choose to cancel it or until you hit 6 charges for Mosie product subscriptions. The Mosie Kit and Bundles that include Mosie will automatically cancel after 6 charges. You may cancel anytime after two subscription shipments. If you cancelafter the next shipment has already been shipped you will still receive and be charged for the shipment. See our returns policy for more details on returns and refunds. 

If you don’t wish for your account to renew automatically, or if you want to cancel your Subscription, you can cancel by (a) accessing your account in the Customer Portal and clicking “manage subscriptions” or (b) by contactingsubscriptions@mosiebaby.com and following our cancellation instructions. You will be responsible for all charges (including any applicable taxes and other charges) incurred before the cancellation of your Subscription. If you cancel your Subscription, please note that we may still send you promotional and marketing communications about Mosie LLC. To stop receiving these communications, you will need to opt-out of receiving those communications by following the unsubscribe instructions provided within the communications. 

 

Still have questions?

Please contact customer support with any additional questions at mosie@mosiebaby.com and a Mosie Baby team member will respond as soon as possible. Support is available Monday thru Friday, 8 am to 5 pm CST. 

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